Transparency & Control

Cookie Policy

Last updated: November 26, 2025

This Cookie Policy explains how Origami EV Connect (Pty) Ltd ("we", "us", or "our") uses cookies and similar tracking technologies on our Charge Point Management System (CPMS) platform and website.

This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

Quick Summary

Essential Cookies

Required for the platform to function (authentication, security)

Functional Cookies

Remember your preferences and settings

Analytics Cookies

Help us understand usage patterns (requires consent)

No Advertising

We do not use advertising or tracking cookies

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and provide information to website owners.

Cookies can be "persistent" (remain on your device until deleted or expired) or "session" (deleted when you close your browser).

Similar Technologies

We also use similar technologies including:

  • Local Storage: Browser storage for application data and preferences
  • Session Storage: Temporary storage cleared when you close your browser
  • Web Beacons: Small transparent images used to track email opens and page views
  • Device Fingerprinting: Collecting device characteristics for security purposes

2. How We Use Cookies

We use cookies for several important purposes to provide and improve our Services. Below is a detailed breakdown of each category:

Essential Cookies (Required)

These cookies are strictly necessary for the platform to function and cannot be disabled. They are usually set in response to actions you take, such as logging in or filling in forms.

Cookie NamePurposeDuration
sb-access-tokenUser authentication via Supabase1 hour (session)
sb-refresh-tokenMaintains logged-in state30 days
csrf-tokenCross-site request forgery protectionSession
session-idIdentifies your browser sessionSession
load-balancerRoutes requests to correct serverSession

Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization. They remember your preferences and choices to provide a more tailored experience.

Cookie NamePurposeDuration
user-preferencesStores UI preferences (theme, language, etc.)1 year
dashboard-layoutRemembers dashboard customization1 year
notification-settingsStores notification preferences1 year
tour-completedTracks which onboarding tours you've seen1 year

Analytics Cookies (Requires Consent)

These cookies help us understand how you use our platform so we can improve it. All data is anonymized and aggregated. We only use these if you provide consent.

Cookie NamePurposeDuration
_analytics_sessionTracks session duration and page viewsSession
_analytics_userDistinguishes unique users (anonymized)2 years
feature-usageTracks which features are used most1 year
performance-metricsMonitors page load times and errors1 year

Security Cookies (Required)

These cookies help us detect and prevent security threats, fraud, and abuse of our Services.

Cookie NamePurposeDuration
security-tokenValidates request authenticitySession
fraud-detectionDetects suspicious activity patterns1 hour
rate-limitPrevents automated abuse and DDoS attacks15 minutes

3. Third-Party Cookies

We use a limited number of trusted third-party services that may set cookies on your device:

Supabase (Authentication & Database)

Provides our authentication system and database services.

Privacy Policy: supabase.com/privacy

PayFast (Payment Processing)

Processes payments securely. Cookies are only used during checkout.

Privacy Policy: payfast.co.za/privacy-policy

Important: We do not use third-party advertising networks or tracking cookies. We do not sell or share cookie data with advertisers.

4. Your Cookie Choices

4.1 Cookie Consent

When you first visit our platform, we will ask for your consent to use non-essential cookies. You can:

  • Accept all cookies
  • Accept only essential cookies
  • Customize your preferences by cookie category

4.2 Managing Cookies

You can manage your cookie preferences at any time through:

  • Platform Settings: Visit your account settings to update cookie preferences
  • Browser Settings: Configure your browser to block or delete cookies
  • Cookie Banner: Click the cookie preferences link in our footer

4.3 Browser Controls

Most browsers allow you to control cookies through settings. Here's how:

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

Note: Blocking essential cookies may prevent you from using certain features of our platform, including logging in and accessing your account.

5. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites you do not want to be tracked. Our platform respects DNT signals:

  • When DNT is enabled, we will not use analytics or tracking cookies
  • Essential and security cookies will still be used to provide core functionality
  • You can enable DNT in your browser's privacy settings

6. Mobile Applications

If you access our Services through a mobile application, we may use similar technologies including:

  • Device Identifiers: Unique identifiers for authentication and security
  • Local Storage: Storing preferences and cached data on your device
  • Analytics SDKs: Understanding app usage and performance (with consent)

You can manage these preferences through your mobile device settings and app permissions.

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes:

  • We will update the "Last updated" date at the top of this policy
  • We will notify you via email or platform notification
  • We may ask for renewed consent if required by law

We encourage you to review this policy periodically to stay informed about our use of cookies.

8. More Information

For more information about cookies and how to manage them, you can visit:

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Address:
Origami EV Connect (Pty) Ltd
Wild Current Road
Bushwillow Park Estate
Greenstone Hill, Johannesburg
Phone (WhatsApp):
078 190 0107

This Cookie Policy is part of our Privacy Policy and Terms of Service.